Last Updated: May 6, 2025
Welcome to Tolppa Media. These Terms of Service ("Terms") govern your use of the Tolppa Media website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.
2. Services
Tolppa Media provides the following services:
Brand development and consultation
Content production (video, audio, graphic, text)
SEO services
Digital advertising services
Website development services
Social media management
CRM development
Video production
Other marketing services as agreed upon in writing
The specific deliverables, timelines, and requirements for each service will be outlined in a separate service agreement or proposal.
3. Client Responsibilities
3.1 Information and Access
Clients are responsible for providing:
Timely and accurate information necessary for service delivery
Required access to accounts, platforms, or systems needed to perform services
Prompt feedback on deliverables and communications
All content, credentials, and materials as agreed upon
3.2 Review and Approval
Clients are responsible for reviewing and approving deliverables within the timeframe specified in the service agreement. Failure to provide feedback within the specified timeframe may result in delays or additional costs.
4. Payment Terms
4.1 Payment Methods
We accept the following payment methods:
Credit cards
Debit cards
ACH transfers
Cash
Checks
4.2 Billing Cycles
Billing cycles vary depending on the service type:
One-time projects: May require deposits or upfront payment
Recurring services: May be billed monthly, quarterly, or annually as agreed upon in the service agreement
4.3 Late Payments
Invoices are due upon receipt unless otherwise specified. Late payments may incur:
Late fees
Suspension of services
Termination of the agreement
4.4 Taxes
Clients are responsible for all applicable taxes in addition to the fees for services.
5. Cancellation and Termination
5.1 Cancellation by Client
Clients may cancel services by providing 30 days' written notice or as specified in the service agreement. Upon cancellation:
Services will continue until the end of the notice period
If Tolppa Media has incurred costs exceeding payments received, a final invoice will be issued to offset these costs
Client remains responsible for payment of all services rendered prior to cancellation
5.2 Cancellation by Tolppa Media
Tolppa Media reserves the right to terminate services if:
Client violates these Terms
Client fails to make timely payments
Client fails to provide necessary information or materials
Tolppa Media is unable to deliver services due to circumstances beyond its control
5.3 Effect of Termination
Upon termination:
All outstanding invoices become immediately due
Tolppa Media will cease providing services
Client access to proprietary tools or platforms may be revoked
6. Refunds
6.1 Refund Policy
Prorated refunds are only available for prepaid services that have not been rendered
One-time project deposits are non-refundable
No refunds will be issued for services already rendered or completed
Refund requests must be submitted in writing
7. Intellectual Property
7.1 Client Materials
Clients retain ownership of all content, logos, trademarks, and other materials provided to Tolppa Media.
7.2 Deliverables
Upon full payment, clients will receive ownership of final deliverables as specified in the service agreement, excluding:
Third-party elements (stock photos, fonts, plugins, etc.)
Tolppa Media's proprietary processes, methods, and tools
Source files, unless explicitly included in the agreement
7.3 Portfolio Rights
Tolppa Media reserves the right to display and link to completed client work as part of its portfolio, unless explicitly prohibited in the service agreement.
8. Confidentiality
8.1 Confidential Information
Tolppa Media will maintain the confidentiality of all client information and will not disclose such information without client consent, except as required by law.
8.2 Data Security
Tolppa Media implements reasonable security measures to protect client information but cannot guarantee absolute security of data transmitted over the internet.
9. Limitation of Liability
9.1 No Guarantees
Tolppa Media does not guarantee specific results from its services. Digital marketing outcomes depend on various factors outside of Tolppa Media's control.
9.2 Indirect Damages
In no event shall Tolppa Media be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms or the services provided.
9.3 Maximum Liability
Tolppa Media's maximum liability to client shall not exceed the amount paid by client for the services giving rise to the claim.
10. Indemnification
Client agrees to indemnify and hold harmless Tolppa Media from any claims, damages, liabilities, costs, or expenses arising from client's content, products, services, or violation of these Terms.
11. Changes to Terms
Tolppa Media reserves the right to modify these Terms at any time. Changes will be effective upon posting to the website. Continued use of services after changes constitutes acceptance of the modified Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law provisions.
13. Dispute Resolution
Any dispute arising from these Terms shall first be addressed through informal negotiation. If unresolved, disputes shall be submitted to binding arbitration in Rhode Island in accordance with the rules of the American Arbitration Association.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Complete Agreement
These Terms, together with any applicable service agreement, constitute the entire agreement between client and Tolppa Media regarding the services.
16. Contact Information
For questions about these Terms, please contact:
Tolppa Media
5 Division St D213
East Greenwich, RI 02818
Email:
Phone: 1(401)373-4013